Return Policy

All products we sell are sold, “AS-IS”, and cannot be returned or exchanged unless the item received by the customer is DOA (Dead on Arrival). Customers must notify us within 48 hours of receiving their defective product in order to start a return process. (receiving of product will be based on your tracking number and the time and day that shows your package was delivered to you) DOA items only apply to electrical devices. Online purchases must go through our RMA (Return Merchandise Authorization) process which is listed below.

E-Liquids are subject to personal taste and therefore cannot be returned or refunded, these are AS-IS products. Unfortunately, we are unable to offer any kind of replacement or compensation for bottled liquids as taste differs for each individual and how the flavor reflects on their palette.

For sanitary reasons, and the overall safety of our customers, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wire, mechanical mods, rebuild able devices and atomizers and parts for rebuild ables and/or atomizers. Therefore, our Return Policy EXCLUDES any products of this kind.

Some products will have minor flaws and is expected during manufacturing. Small nicks or polishing scratches are common on many of the products other companies sell as well as the ones we sell. The only time we can accept a return or exchange an item is if it is defective (meaning nonfunctioning) or damaged from shipping (meaning parts damaged or crushed due to handling upon delivery). Items damaged due to user error, are never covered under warranty by us or the manufacturers of the products we sell.